FAQs
How does therapy work and can it really help me?
Research shows that therapy can have tremendous benefits to reduce symptoms and improve quality of life. It does, however, depend on the commitment people are willing to put into the change process. Therapy is an active and engaging process, one that encourages work to be done both inside and outside of the therapy hour. [Back to Top]
How do I get started?
The first step is to contact Navita and set up a 15 minute, free phone consultation. During this call you can discuss what you hope to address in therapy, ask questions about the services Navita provides, and determine if we are a good fit. If you choose to proceed, we can set up a first appointment. [Back to Top]
How long will I be in therapy?
Therapy sessions are generally 45-50 minutes in length, and the duration of treatment will vary based on individual needs. At various points during treatment, we will discuss progress and movement, to readjust our approach and timeline for working together. [Back to Top]
Do you accept insurance?
Navita is out of network with insurance companies. Please contact your insurance company to determine your out of network benefits. Navita Psychological Health can provide a superbill; the client can choose to submit the superbill to their insurance company for reimbursement. [Back to Top]
Is therapy confidential?
Confidentiality is of the utmost importance in a therapeutic relationship and will be maintained in nearly all circumstances. However, there are very specific instances in which there are limits to confidentiality. If you choose to begin therapy, the limits to confidentiality will be discussed. [Back to Top]
Do you see clients virtually or in person?
Navita Psychological Health is an entirely virtual therapy practice. Studies have demonstrated that virtual therapy can be as effective as in person therapy. It is important with virtual therapy to ensure you will have a private space and adequate technology (ie a computer and a stable internet connection). [Back to Top]
What is the cancellation policy?
If a client does not attend a scheduled appointment, or if a client cancels an appointment with less than 48 hours notice, the client is responsible for the full fee for session. If a client needs to cancel and reschedule an appointment, and does so more than 48 hours in advance, all efforts will be made to reschedule an appointment for another day/time within the same week.
When and how are payments made?
Payments are made on the date that services are rendered. Navita Psychological Health accepts all major credit cards. For convenience, your card will be automatically charged at the beginning of each session through a secure, HIPAA compliant, online portal. [Back to Top]
Can I use my Health Savings Account (HSA) or Flexible Spending Account (FSA)?
Most HSA/FSA accounts come with a debit card that is linked to the account. That card will be kept on file and charged at the beginning of each session. It is up to the client to check with their HSA/FSA administrator to determine whether or not the services rendered are considered a qualified medical expense. [Back to Top]
Can I get a Good Faith Estimate?
You have the right to receive a Good Faith Estimate (GFE) explaining how much your medical care will cost. Upon scheduling your first appointment, if you would like your provider to provide you with a GFE please request this and Navita will send it to you. For questions or more information about your right to a Good Faith Estimate, visit https://www.cms.gov/nosurprises. [Back to Top]